Director of Training & Compliance

Andrew Vail is the Director of Training and Compliance for Dermatology Partners. He graduated from Drexel University with a Bachelor of Science degree in Biological Sciences with a concentration in Organismal Biology and Physiology.

Andrew has been working in the field of dermatology for the past 15 years, initially starting as a medical and surgical assistant working under multiple providers. During this time, he acquired valuable first-hand knowledge of the clinical aspects of patient care. Later, Andrew played a crucial role in the launch of a de novo dermatology practice, where he gained experience in various aspects of medical administration and clinical support.

In his most recent role prior to joining Dermatology Partners, Andrew served as the office manager overseeing the Pennsylvania locations of a multi-state dermatology group. His responsibilities included overseeing daily operations, ensuring adherence to compliance standards and regulations, and managing provider relations.

Andrew has consistently expanded his knowledge base in the clinical aspects of dermatology care throughout his career. He has a particular interest in training and continuing education for clinical staff, demonstrating his commitment to the professional development of his colleagues, and the improvement of patient care.

Outside of work, Andrew and his fiancee enjoy exploring the local food and brewery scenes in the city, supporting the Philadelphia Eagles, and spending quality time with his family in Bucks County. 

Medical Triage Manager

Barbara began her journey with the Dermatology Partners family over 10 years ago. She joined our practice as a Medical Assistant for general dermatology and had the privilege of expanding her knowledge and assisting in surgical procedures, central surgical scheduling, and marketing. Over the years Barbara has proven to be loyal, dedicated, and passionate in providing excellent patient and customer care. She strives to improve and build a productive customer/patient focused team who are enthusiastically committed to achieving outstanding customer service standards. Her knowledge and experience in the field has made her a great fit to manage our company’s Patient Customer Service Team.

She is excited to be a part of the company’s rapid growth and ongoing success and looks forward to continuing her individual development and growth with the practice.

Outside of work, she loves volunteering for animal welfare and serving the less fortunate in her community. For peace and relaxation, she loves to walk the trails, read, and cook. Her best moments are those spent with her family, her dog, and two cats.

Medical Assistant Training and Compliance Manager

After a career change from being a licensed cosmetologist, and wanting to be more involved with healthcare, Blair decided to go back to school to be a Medical Assistant. She was inspired by her friends and family, who are apart of the medical field. With a few weeks left of her externship from Berks Technical Institute, she started working at Dermatology Partners. She has been with Dermatology Partners since 2017.

Over the past several years, our providers helped nurture her growth and fuel her passion for Dermatology, to become a well rounded Medical Assistant. This has lead her to become a new given opportunity within the company - A Medical Assistant Training and Compliance Manager to help take on training Medical Assistants that have joined Dermatology Partners and help further educate established staff.

Outside of work, she enjoys spending time with her family, especially her son that keeps her on her toes as they are always on the go. She is a huge sports fan, especially football, hunting, and fishing. 

Director of Operations & IT, Technology and Facilities

When Cesar Aviles' original field of study, Mechanical Engineering didn’t work out, he switched over to his other passion – technology. He has been building state-of-the-art server and network systems for the last 10 years and enjoys testing IT framework resources to effectively and efficiently grow the enterprise. Cesar also strategizes and implements service provider partnerships as it relates to each individual office. He reports directly to the COO who he works in tandem with.

Cesar has a Bachelor of Science degree in Information Systems and Management (ISAM), as well as various other IT certifications.

Outside of work, Cesar enjoys outdoor adventures. His passions include his faith, family, and friends. He has two children and is active in all of their activities and learning. In his spare time, he volunteers for a local nonprofit helping at risk youth in Berks County, the Million Youth Chess Club. His goal is to transition into a seasoned CIO.

Procurement Manager & Surgical Medical Assistant

Christi was born in Pottstown and raised in the Birdsboro area. Her husband is retired Army and they have lived in Ft Bragg, NC and Clarksville, TN before retiring in Pottstown, PA to be near family in 2015, when Christi started at Dermatology Partners. 

Christi fills the roles of surgical medical assistant in our Pottstown clinic for Dr. Barak. Christi also oversees all medical supply ordering, ensuring that all offices are appropriately provisioned on an ongoing basis.

She and her husband have two children, Dylan and Tyler, who keep them very busy with all their sports. They also enjoy traveling and kayaking.  

Director of Patient Services

Emily Miller is an experienced healthcare leader with a strong background in customer service and clinical laboratory management. With over 11 years of industry experience, Emily has gained expertise in various areas, including process improvement, automation initiatives, department metrics, standard operating procedures, and employee development.

In her most recent role, Emily was responsible for leading a multi-regional, full-service medical laboratory call center. This position required her to oversee the operations of the call center, ensuring efficient and high-quality customer service to patients and healthcare providers. Additionally, she spearheaded process improvement and automation initiatives to streamline operations and enhance productivity. Emily also played a key role in building department metrics to measure performance and track progress.

Throughout her career, Emily has achieved notable accomplishments and awards. One such achievement was leading the implementation of contact center software, which involved integrating new technologies to improve communication and efficiency within the call center.  Emily was awarded the CEO Award for Innovation in 2019 for implementing an automation strategy within the call center, and her organization's Healthcare Professional Hero Award in 2022 for which she was nominated by her team. She has also been successful in managing hospital integrations, ensuring smooth transitions and effective collaboration between different healthcare entities.

Outside of her passion for patient care, Emily enjoys spending time with her family, including her husband, two sons, and pets. She has recently developed a passion for horticulture, which involves the study and cultivation of plants. Emily also finds joy in listening to music and taking day trips on weekends. 

Front Desk Training and Compliance Manager

Holly previously worked at WellSpan Health for six years at the front desk and the head role model for new employees. When Holly first started with Dermatology Partners in 2020, she was our front desk receptionist at our Dermatology Partners - West Lawn office. She was also our lead trainer for new employees. This has lead her to become a new given opportunity within the company - A Front Desk Training and Compliance Manager to help take on training new Front Desk Employees that have joined Dermatology Partners and help further educate established staff.

She has a passion for helping others and watching her coworkers learn and grow. She likes to be known for being a hard worker and not letting "the grass grow under her feet."

Outside of work, you can find Holly working part-time at Dave's Diner in Adamstown, Pennsylvania, where she has worked for the past 15 years. When she's not working, she likes to spend time with her husband at a dirt racetrack, hanging out at home with her three cats or having family game night with her four parents. Holly also really enjoys spending time at the beach looking for the perfect seashell or eating her favorite food, Blue Claw Crabs. 

Regional Practice Manager - Berks & The Lehigh Valley

Jenna Mulligan, Regional Practice Manager, is a local Berks Technical Institute graduate with a Specialized Business Degree in Electronic Health Records. Her passion is to provide superior customer service while being a key player in the essential daily functions of a successful and growing company. Jenna previously worked at an OB/GYN practice within the Tower Health network gaining crucial medical practice experience. Jenna wanted to let her creative personality and critical thinking shine through so she chose a different career direction and joined the Dermatology Partners team in 2019. Jenna strives to have a strong work ethic and pays close attention to detail. Her knowledge enforces being open minded when a situation arises and concludes all facts before addressing the task at hand. Jenna’s ongoing goal is to create efficiencies and consistently improve the overall patient experience by interfacing with multiple individuals.

Jenna maintains part-time employment of 10 years at Red Robin Gourmet Burgers. When she is not working she likes to spend time with her family and friends, go shopping, bake, and dance. Her favorite candies are peanut M&Ms and Sour Patch Kids.

Director of Training

As our Director of Training, Joe brings over 20 years of experience as a learning, training, operations and organizational development leader to our team. A proven history of creating transformative learning experiences, Joe is deeply committed to equipping teams with the tools & skills they need to personally develop and to drive organizational growth & success.

Known for fostering synergistic communication & facilitating cross-functional partnerships, Joe has made a lasting impact on the individuals and organizations served throughout his career in retail, customer service, logistics, and the technology arenas. At Dermatology Partners, Joe leads innovation in talent development and training, aligning employee growth with organizational goals to enhance engagement and success. Committed to continuous improvement, he builds on the company’s strong foundation to shape the future of training, delivering exceptional outcomes for employees and patients alike.

In his spare time, Joe enjoys landscape & event design, spending time with his partner camping, going to the beach, traveling and numerous outdoor activities.

    HR Business Partner

Kristin has an extensive background in Retail Management where she discovered her passion for hiring top talent, coaching and developing a team to be strong in their roles and to grow with the company.

In her free time she enjoys gardening, learning to cook, traveling, going to the driving range with her nephew Ethan and spending time with her family and friends. Kristin is an Eagles fan and during the football season she is glued to the TV for the games.

Director of Marketing and Communications

Marissa Cockrell, our Director of Marketing and Communications, has over 18 years of industry experience, showcasing expertise in driving brand growth, crafting compelling narratives, and leveraging market insights to achieve business objectives. As a dynamic leader, Marissa's creative work at NFL Films, MLB, and the University of South Carolina athletics earned her recognition with Regional Emmys, International Telly Awards, and Collegiate Sports Video Group awards.

Marissa most recently held the role of Director of Marketing and Communications at the American Heart Association, leading impactful campaigns focused on cardiovascular health and health equity. Marissa earned her Master of Science degree in Communications and was a double undergraduate major in Electronic Media and English/Professional Writing from Kutztown University of Pennsylvania. Marissa is also passionate about career development and was a guest speaker and presenter at national conventions on brand marketing, workflow management, and leadership.

In her role at Dermatology Partners, Marissa is committed to enhancing the brand's visibility, fostering meaningful connections with both internal and external audiences, and driving sustainable growth in today's competitive landscape. She thrives in fast-paced environments and excels at inspiring cross-functional teams to collaborate toward shared goals.

Marissa and her husband Chris, a retired Army captain, have four daughters, Caitlynn, Caroline and identical twins Kelsea and Kinsley. Marissa enjoys photography, gardening, holiday decorating, and family trips to Wildwood Crest and Disney World.

Laboratory Manager

Michael's introduction to the medical industry was in 2006 as a dispatcher with Penn Presbyterian Medical Center. He then became the transportation supervisor and also worked as a CNA at Phoenixville Medical Center. While there, he made some great friends and was given an opportunity to join a small, but growing dermatology team in Douglassville. Five years later, he is now the manager of the in-house laboratory where he and his staff are responsible for processing approximately 95% of the biopsies that get sent from all of our offices. The lab has worked very hard to achieve a twenty-four-hour turnaround time while also maintaining a positive attitude through even the busiest of days.

In his free time, Mike enjoys fishing, hiking, camping, and spending time with his kitty cat Sebastian (sea bass).

Director of Human Resources 

Paula Martin, Director of Human Resources, has an established background in Human Resources with over 15 years of experience in the field. Paula joined the Dermatology Partners team in 2019. Her expertise includes conflict resolution, regulatory compliance, and employee relations. In her most recent role, she was responsible for the Human Resource oversight of acquisitions and de novo growth for the largest behavioral healthcare company in Pennsylvania. 

Controller

Raymond Britton brings over eight years of experience in accounting and financial analysis to Dermatology Partners. He holds both a Bachelor of Business Administration and a Master’s in Accounting from Cabrini University. With a passion for optimizing accounting processes and driving profitability through analytics and technology, Raymond has built a successful career in corporate accounting.

Before joining Dermatology Partners, Ray served as an Accounting Manager at AdaptHealth, where he led the migration to Oracle ERP, improving financial visibility and automating revenue procedures. His leadership extended to managing a team responsible for over $3 billion in annualized revenue, ensuring compliance with US GAAP and SOX standards. Ray's keen attention to detail and ability to streamline processes have consistently contributed to more efficient operations and financial accuracy. Ray is excited to be able to bring his expertise in accounting and financial management to Dermatology Partners, where he looks forward to supporting the company’s growth and operational success.

When he's not crunching numbers, Raymond spends all of his free time with wife Katherine and two boys, Noah and Luke. He also enjoys bowling, family trips to the zoo and vacations in Wildwood. 

Regional Practice Manager - Montgomery, Chester, & Delaware County

Retisa is a clinical and healthcare administration leader with over 15 years of experience in multi-discipline patient care and multi-site management. She has managed Pediatric, Family and Internal Medicine as well as Reproductive Health for public, private, and hospital systems. Her expertise includes operational improvement, clinical efficiencies, and staff development. Some of Retisa’s accomplishments over the years have been electronic medical record systems implementations, traditional to direct primary care practice transitions, and participating in recruitment, on-boarding, and retention initiatives. This has led to improved operational effectiveness, and increased overall patient and staff satisfaction.

She enjoys the challenge of risk identification and remediation. Retisa graduated from Peirce College where she studied Health Information Technology.

Outside of her love for patient care, Retisa enjoys time with family, shoe shopping, and traveling.

Billing Manager

Shawna graduated from Widener University in 2005 with a B.A. in Behavioral Science. Before joining Dermatology Partners, she amassed many years of experience in the retail management field. Throughout her tenure in retail, Shawna discovered a passion for training and fostering strong team dynamics among coworkers.

In a notable career transition, Shawna received a certificate in medical billing and coding, leading to her employment at Dermatology Partners in 2018 within the customer service center as a scheduler. Progressing within the organization, she transitioned into billing, enhancing her expertise in medical billing practices, including investigating insurance denials, managing appeals, and overseeing cash posting.

Recognized for her dedication and proficiency, Shawna was promoted to Billing Manager in 2023. In this capacity, her primary focus is on cultivating a team of billers well-versed in overturning insurance denials, staying informed about the dynamic healthcare landscape, and maintaining empathy towards patients' financial concerns.

Outside of work, Shawna resides in Douglassville with her husband Mike and their dog Shelby. She cherishes spending quality time with loved ones and enjoys boating in Maryland during her leisure moments.

Regional Practice Manager - Philadelphia, Bucks County, & Delaware

Suzanne Strybuc is a senior level healthcare administrator with more than a 30 year history of managing multi-site organizations. This has included private physician practices such as: Hematology/Oncology; Gastroenterology and Primary Care. She has demonstrated expertise in front line operations and clinical workflow. Her skill set is particularly strong in procedure development, operational efficiencies and team building. Some of Suzanne’s accomplishments over the years have been operational reorganization. This has led to improved operational effectiveness, enhanced physician referrals and increased overall patient satisfaction.

Suzanne has a history of implementing centralized Call Centers for patient access that has included up to 25 providers and several locations. She has also initiated ground level implementation of office based pathology labs. Along with coordinating an intravenous infusion suite. She enjoys the challenge of practice moves and expansions.

Suzanne is a graduate of Katherine Gibbs School of Business and has studied at Holy Family University. She joined Dermatology Partners in 2019 and is extremely excited to be part of the management team.

In her down time, Suzanne enjoys spending time with her family and is an avid Philly sports fan.

Regional Practice Manager - Lancaster, Union, York Counties and Maryland

Telisha Trammell is the Regional Practice Manager for Region 4 at Dermatology Partners. With a strong clinical background and extensive experience in multi-site practice management, Telisha specializes in new practice acquisitions, restructuring operations to align with organizational and federal standards and practice regionalization. As a lean leader and advocate for Just Culture, she is committed to fostering a supportive and efficient workplace. Telisha previously worked as a practice manager at WellSpan Health. Telisha earned her Bachelor's degree in Healthcare Administration and an Associate's degree in Business Administration, Management, and Operations from Purdue University's Purdue Global program.

Telisha resides in the Eastern Panhandle of West Virginia with her three children and two French Bulldogs. Outside of work, she enjoys traveling with her daughter for all-star cheerleading competitions.